Roses are red,
Violets are blue,
The weather is grey
And the workflow buttons are too.
The majority of workflow-related questions we receive in Locomote Support can be split into 2 groups; there's no workflow showing at all or there are workflows but they are greyed out. Either way, you cannot book a trip but hey, you've come to the right place.. I think.
Scenario #1: Workflows are not showing
Workflows will not be available, if an Employee Group has not been assigned to a profile.
🔧 How to Fix:
- Updating Assignments within a profile can only be done by a Company Administrator or Travel Arranger so more than likely you won't have access to update your own profile.
Please contact your Company Administrator or Travel Arranger & request an Employee Group to be added to your profile, to ensure your access in the Locomote Corporate Travel Platform is not limited.
Scenario #2: Workflows exist, but are greyed out
There are a few reasons why workflows are greyed out.
- The workflow requires Cost Authorisation and you don't have an Authoriser assigned in your profile (under Assignments)
- There is an issue within your profile that is incomplete or incorrect that needs to be actioned.
🔧 How to Fix:
- Updating Assignments within a profile can only be done by a Company Administrator or Travel Arranger so more than likely you won't have access to update your own profile.
- If there is an issue with your profile (eg. there's a red banner displaying) it could be because your passport, visa or credit card is about to or has expired. Remove the existing record & re-add in the record with the new expiration date.
- If it's a mandatory field error, please refer to this article.
Please contact your Company Administrator or Travel Arranger & request an Authoriser to be added to your profile, to ensure your access in the Locomote Corporate Travel Platform is not limited.
Comments
Article is closed for comments.